Ask any experienced traveler for tips, and they’ll probably mention the benefits of having a positive attitude. Flight cancelled? Accidentally reserve a Smart Car instead of a rental van? Instead of having a meltdown, try to calmly look for ways to solve the problem. Anticipate that there might be a few delays or uncomfortable moments during your journey, and resolve not to let them get to you. Attitudes are infectious, and a good one or a bad one can set the tone for everyone on your trip. Plus, not only will your positive attitude impress your co-workers, it’ll increase your chances of getting an upgrade. And hey, that’s the real key to business travel! Have fun!
Throughout the year festivals are held in almost every small Icelandic town and village, that thematically reflect the historical and environmental soil from which they sprang; from Siglufjörður’s Danish Days in the West to Dalvik’s Great Fish Day in the North, each town occupies its own calendar space, attracting large numbers of visitors who join the townspeople in celebrations of local music, food, dance, and drink.
If using room service, be nice to the order taker and make him or her your friend. When they tell the chef about the nice person from whom they just took an order, you’ve assured yourself of getting good food. If the food is great, call back and ask the order taker to thank the chef. I’ve had chefs call me back and say that no hotel guest had ever said thank you to them in their career. Always be nice to hotel workers and go out of your way to greet them with a good morning or good afternoon. They deal with loads of jerks and rude people. Visit the bank before your trip — hotels never have money to make change — and change $100 into $5 bills.
Patrick Gray works for a global Fortune 500 consulting and IT services company and is the author of Breakthrough IT: Supercharging Organizational Value through Technology as well as the companion e-book The Breakthrough CIO's Companion. He has spent over a decade providing strategy consulting services to Fortune 500 and 1000 companies. Patrick can be reached at patrick.gray@prevoyancegroup.com, and you can follow his blog at www.itbswatch.com. All opinions are his and may not represent those of his employer. 
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